Skip to main content
user_1bk9mj
1st Topic

Visitor

 • 

2 Messages

09/13/2026 9:51 PM

Need to get my phone number back [Edited]

how can I get my phone # [Edited: "Personal Information"] back from century link?

[Title Edited: "Personal Information"]

Question

 • 

Updated 

12 hours ago

 • Edited

21

1

0

Oldest First
Selected Oldest First
XfinitySean

Official Employee

 • 

992 Messages

13 hours ago

Welcome to the community forums, and thanks for taking the time to post, user_1bk9mj! For clarification, was this a phone number that was ported over from Xfinity to Century Link that needs to be ported back? Also, is the number still active with Century Link?

 

2

0

user_1bk9mj

Visitor

 • 

2 Messages

Yes, it needs to be ported back to Xfinity.  We believe it is still active with Century Link. Thank you for your help.

Like

Reply

12 hours ago

0

XfinitySean

Official Employee

 • 

992 Messages

Got it, thanks for confirming! It's important that the number remain active before having it ported over, otherwise Century Links system may release it and the number may be lost. We can definitely look into having the number ported over! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

12 hours ago

0

forum icon

New to the Community?

Start Here