Visitor
•
1 Message
Need to finish cable installation
Hello,
We recently had a new line run to our house from the street due to construction on our home. We still need a technician to come and install a weatherproof box and connect the line to the ground by the breaker box.
I attempted to call the direct number for the supervisor or project manager that was given to me, but that number returns with a "Comcast Unassigned" message.
The contractors that did the cable run stated that they put in a note for this ticket that a technician needs to come out to finish it, but no one has called and I have no idea if an appointment is or will be scheduled. Can you please help?
XfinityLinda
Official Employee
•
1.8K Messages
3 days ago
Thank you for connecting with us in our community about your cabling, @user_s5e2ub. We'll gladly look into this and help get it completed. Send us a Direct Message with your full name and service address. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
0
0