3 Messages
Need to escalate issue above customer service
Comcast is the most prevelant internet provider in my rural area. I need a “wired” connection for my job. When I contacted Xfinity, they said they don’t offer service at my address, but the FCC says they do. I need to know what I can do to get this resolved asap or I will lose my job. Please help!
EG
Expert
•
117.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
2
XfinityAmira
Official Employee
•
4.8K Messages
2 years ago
Hello @user_tjol3b! Thanks for taking the time to reach out to us on our Forums. We appreciate your interest in getting our service and my team would love to check on the serviceability of your address. To best assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
That's a double thanks to you @EG, we very much appreciate you!
1