StopWastingMyTime, thank you so much for stopping in for help with downloading transcripts. I know keeping track of conversations can be important, and downloading a transcript of a chat is a great way to do that. Chat transcripts are available to download during a chat conversation while the chat is open. There will be a Download transcript or Download chat option in the menu at the bottom of the open chat. Once the chat is closed out or is no longer shown in your chat window, those transcripts are stored on our side and are no longer available for download in the chat directly. Was there something you were not sure of or needed to review regarding a recent chat?
100% some agents need to be reviewed. I need those transcripts emailed to me for this purpose. The 1st agent helped me for 3 hours and i took up of their suggestion for keeping a number xfinity gave me.
I was having issues with porting a number and they gave me a esim. I couldn't make any calls so the next day i get in contact with another agent they tried to help me for another 4 hours, had me delete my ESIM and closed the chat.
Got in contact with another agent another 3 hours down the drain only for them to find out the number i am trying to port over was having issues inwhich i already told them about it and told me to wait for an email from support. 1 day goes by and nothing.
Now today another 2 hours goes by chatting with an agent to only tell me to go to a physical store and closed the chat. I got in contact with another agent asking if i can speak with a supervisor, guess what they did. They closed the chat instead. This is an emtire joke. I've paid my bill on time since 2019, i put monry in comcast pockets and supported them for all these years. Not a single issue.
Your agents made mistakes and expect me to take more time out to fix their mistakes. WILD! I am not doing that, do better and fix the mistake just how you take my money within seconds.
Why does it take 4 days to download a esim?
Why does it take 4 days to explain what's actually going on?
No agent has told me exactly what is happening and what the issue is.
I had no problem with the 1st agent sending me a esim and now it's a problem?
StopWastingMyTime Thank you for sharing your concern, and it is understandable you would like to review those past conversations; however, my concern is that your phone is still not working. I assure you this is not the experience we want any customer to have when trying to get support, and we appreciate you letting us know. We can, of course, help address the agents that attempted to assist you, but we would want to make sure you have a working phone first. Are you currently not able to use your phone due to the eSIM/porting issues you have been having over the last 4 days?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityAmandaB
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