Need to contact xfinity tech

I need to request a technician or line crew to remove an old disconnect xfinity aerial line from my house. The linens along my roofline an is no longer in use. How do I get this direct message

@BruceW Thank you!

@user_rre5u6 Thanks for meeting us here about the aerial line. We can assist. Please send us your name and complete address in a Direct Message.

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon. 

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.