Need to contact a live agent

I somehow ended up with 2 mobile lines that I do not need or want when I tried to have my internet/tv bill lowered.  I called 1-800-934-6489 5 minutes after I received the email confirming the phones, and they told me to call back for instructions on how to return the phones once I received them and then I could also request a refund.  Now when I call I can't get through to an agent. Please help with getting me to an agent, I just want to return these phones that I do not want.