Hello there, @user_uyiona! Thanks for reaching out over the Xfinity Community Forum with your request for a service interruption credit. You've come to a great place for help :) While we typically do refer you to the Status Center and/or Xfinity Assistant to request such credits, our team also has the ability to review the account and apply manual adjustments when necessary. And it'll be my pleasure to help out today! Could you just send our team a direct message to continue, please?
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
XfinitySara
Official Employee
•
1.8K Messages
3 days ago
Hello there, @user_uyiona! Thanks for reaching out over the Xfinity Community Forum with your request for a service interruption credit. You've come to a great place for help :) While we typically do refer you to the Status Center and/or Xfinity Assistant to request such credits, our team also has the ability to review the account and apply manual adjustments when necessary. And it'll be my pleasure to help out today! Could you just send our team a direct message to continue, please?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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