Need to change the service address for a property

I own a rental house that is currently empty. The address of the actual property has changed. I have paperwork from the county documenting the change. USPS and the power company recognize the new address, but Xfinity does not. I cannot find a way to speak to a human on the phone. How can I change the service address for the property?

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XfinityKassie

Official Employee

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2.2K Messages

6 hours ago

ziphius Hello there, and Happy Saturday! Thank you for reaching out for assistance with getting your address updated through our Xfinity Forums. I'd be delighted to assist you in getting your address updated. We may need to issue a ticket to have it added to our system. To begin, can you please send a Direct Message with your name, the current service address, and the new service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

ziphius

Need to change the service address for a property

XfinityKassie

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