Visitor

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1 Message

Sunday, March 1st, 2026 8:42 AM

Need to change start kit address to my current since I don’t have access to mail at new address yet.

Hello,

I need to update my shipping/mailing address on an order I recently did (about 45 minutes ago) and accidentally put my new address which I won’t have access to till the following week.

thanks.

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Official Employee

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2.2K Messages

11 minutes ago

@user_095n44 You've reached the right team for help. As a friendly reminder the equipment is shipped to the service address only. We can certainly check to see if we can delay the shipping date to when you're there.  Can you please direct message me your first and last name along with your full service address so that I can assist?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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