New Poster
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7 Messages
Need to change service address
Hi there, I saw another post on here with a similar issue but I'm not sure who to contact directly. I started the process of moving my service to another location just today and I unfortunately made an error with the new service address. I may need to change the unit/apt number listed. Sorry about that!
XfinityVianney
Official Employee
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2.1K Messages
4 years ago
Hello, @defunctamygdala! Thank you for your post and for keeping us during your move. My wife was in the Navy, and we had to move a lot. I know things can happen when you have a lot on your plate. I totally get it. The great thing is we are always ready to assist. We can help correct this and get the service transferred to the right address.
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.
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user_49e24f
Visitor
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1 Message
4 years ago
Were do I change the address
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