defunctamygdala's profile

New Poster

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7 Messages

Monday, April 26th, 2021 12:42 AM

Closed

Need to change service address

Hi there, I saw another post on here with a similar issue but I'm not sure who to contact directly. I started the process of moving my service to another location just today and I unfortunately made an error with the new service address. I may need to change the unit/apt number listed. Sorry about that!

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Official Employee

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2.1K Messages

4 years ago

Hello, @defunctamygdala! Thank you for your post and for keeping us during your move. My wife was in the Navy, and we had to move a lot. I know things can happen when you have a lot on your plate. I totally get it. The great thing is we are always ready to assist. We can help correct this and get the service transferred to the right address. 

 

I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

Visitor

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1 Message

3 years ago

Were do I change the address

Problem Solver

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1.1K Messages

Hey there, @user_49e24f

 

Are you moving and need to transfer service? Or are you looking to update your bill-to address? 

I no longer work for Comcast.

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