New Poster
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1 Message
Need to change plan
A little over 2 years ago I signed up for a triple plan ($79 a month) which ended up being $114 a month with all the taxes and fees. I never even setup or received a phone modem, I just went with the plan for the lower price.
Now that 2 year deal has ended and I'm paying $140 a month. The cheapest plan I can see lists as $99 a month, but my bill would actually be $145 (somehow there is more fees). All I really need is the 200 mbs internet plan, but the only things listed on under the Change Plan option are more triple play options.
Do I need to call in to change my plan to internet only or is there a way to do this online?
Responses
XfinityJosephA
Official Employee
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357 Messages
8 m ago
Hello, yoshason, I hope your holiday season is going well and my reply finds you at a good time. We are very thankful to have you as a customer and we want you to have services that make sense for you! I will be happy to review service options and promotions with you. If you can send a private message with your name, account number, and service address I can assist with your account.
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