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user_a8fhim
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2 Messages

Wednesday, April 8th, 2026 4:06 PM

Need to change an appointment

I have a technician coming today, and I need to change the appointment. I’ve tried calling the Xfinity phone number, and the assistant says I don’t have an appointment today. I need to talk to a person, but it says I need to have my box reset first. I already went through that a bunch of times before I set up the appointment. How do I change this appointment?

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7 hours ago

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XfinityOrlandoM

Official Employee

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3.2K Messages

7 hours ago

@user_a8fhim

Thanks for reaching out to us, we do apologize for any inconvenience you're having with your TV services. We'll have to take a look at your account to see what happened to your appointment and most likely get you rescheduled.

 

 Get started go ahead and send me a direct message including your first and last name and complete service address

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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user_a8fhim

Visitor

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2 Messages

Ok, I did that, now I’m just waiting for your response. The appointment is at 1pm, so I’m a little antsy about getting this done.

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7 hours ago

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