Need to change an appointment

@user_a8fhim

Thanks for reaching out to us, we do apologize for any inconvenience you're having with your TV services. We'll have to take a look at your account to see what happened to your appointment and most likely get you rescheduled.

 Get started go ahead and send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message