Need to Cancel Xfinity Mobile While Living Abroad

Hello,

I need assistance canceling my Xfinity Mobile service.

I permanently moved outside the United States and am no longer able to use the service. Unfortunately, I cannot visit an Xfinity store, and I am unable to call your U.S. support line from my current location. I have also tried using the online chat, but I haven't been able to get it to work.

Could an official Xfinity representative please help me cancel my Xfinity Mobile service through a secure online process? I'm happy to verify my identity and provide any account information needed through private message.

Thank you for your assistance.

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XfinityMarshante

Official Employee

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1.3K Messages

4 hours ago

Hello @user_gvuxky, thank you for taking the time to leave a post. I can certainly understand how challenging and frustrating this situation must be. Moving abroad is a major life change, and the last thing you should have to worry about is being unable to reach support to manage your account. To protect your account information so that we can securely access and authenticate your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

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user_gvuxky

Need to Cancel Xfinity Mobile While Living Abroad

XfinityMarshante

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