Need to cancel Xfinity internet service

While we'd hate to lose you as a valued customer, we can certainly help with your cancellation request. To get started, please send us a Direct Message with your full name and the service address associated with the account.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Messaging" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

You can see how to send us a direct message here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.