Visitor
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1 Message
Need to cancel the service
I’ve made call three times in past month to cancel my internet service by 4/30, but my service is still on today, received no confirmation.
Visitor
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1 Message
I’ve made call three times in past month to cancel my internet service by 4/30, but my service is still on today, received no confirmation.
EG
Expert
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117.7K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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1.8K Messages
4 hours ago
@user_e8s3fa Sorry to hear the internet has not been cancelled after the repeated attempts. We'd be happy to check the account to see what is going on and get this resolved. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_q9zmym
Visitor
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2 Messages
2 hours ago
Jumping on this post because I'm having the same issue. Called to cancel my service on April 28th, and was assured it was canceled. Called again on 5/2 after not receiving any confirmation email/text and was told it had not been canceled on April 28th, but they would process the cancellation on 5/2. I still have not received a confirmation email/text, and checking my account online indicates it is still active.
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