Visitor

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1 Message

Saturday, December 27th, 2025 5:32 AM

Need to cancel the new internet order I just made

Requesting help from Xfinity Support for canceling the new internet service order I just made today

Thanks

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Official Employee

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345 Messages

5 hours ago

Thanks for taking the time to reach out through our community forums, user_e6sel7! Our team would be more than happy to help with your order. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a look!

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send

 

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