Hi there @user_e8j7bp! We'd hate to see you go, but we can certainly assist with your account changes.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
XfinityQuemekia
Official Employee
•
1.2K Messages
11 hours ago
Hi there @user_e8j7bp! We'd hate to see you go, but we can certainly assist with your account changes.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message:
Ensure you are logged in
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