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user_1n2ngg
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Monday, August 31st, 2026 9:49 AM

Need to cancel service from abroad

Hi,

I have moved to Spain, and I cannot call the customer service to stop Xfinity Service.. Please help me to close my Xfinity account . 
I would appreciate it if an Comcast employee could DM me to help with this.

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4 hours ago

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EG

Expert

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120.4K Messages

5 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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1.9K Messages

5 hours ago

 

user_1n2ngg Thank you for creating a post and congrats on the move! Thanks to @EG as well for redirecting this to us. My team can certainly help you with the disconnect request, and will need some info to get everything taken care of. Please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum

 

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EG

Expert

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120.4K Messages

4 hours ago

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