Need to cancel service at a property I sold

Question

I need to cancel all services on an account at a house I sold several years ago. The service is still active and still billing, but there is no usage. Online cancellation isn't available, so I'd like to do this through a direct message with Xfinity Support so there's a written record. Thank you.

XfinityPaula · Answer

netnutmadg Greetings! Thank you for reaching out to us on our Xfinity Forums for help with closing the account.

Please be reminded that sending unsolicited direct messages to the Xfinity Support handle or user of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message.

I will reply to your direct message and work with you from there to help close the account, and we can follow up here once the request is completed.

Customer Service

netnutmadg

Need to cancel service at a property I sold

XfinityPaula

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