Visitor
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1 Message
Need to cancel service after moving out, unable to call from overseas
I moved out of my service address at the end of May and forgot to cancel my internet service. I have been billed for several months since then even though nobody has used the connection.
I have tried the Xfinity Assistant chat, but it keeps telling me to call in. I am currently overseas and cannot reliably make a US phone call, so I need to handle this over text.
Could someone from the support team help me:
1. Cancel the account, with the disconnect backdated to my actual move-out date
2. Review a refund for the charges billed after that date
3. Send written confirmation to my email
Happy to share my account details privately. Thanks.
EG
Expert
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121K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.7K Messages
6 hours ago
Hi there, @Willgun I understand you're currently overseas and unable to call, and I apologize for the inconvenience this situation has caused. Please send me a direct message with your full first and last name and your full service address. Once I have that information, I can review the account and look into your cancellation request, billing concerns, and any available options regarding the charges incurred after you moved out. Thank you, and I look forward to assisting you further.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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