Visitor
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1 Message
Need to cancel pending new Internet order before activation
I placed a new Xfinity Internet order today for future activation. The service has never been activated. I need the entire pending new-service order canceled, not modified or rescheduled. I would like to handle the cancellation online. Please assist me with canceling the pending order and let me know when I can provide my account information privately. Please confirm when the pending order has been completely removed so that the address is clear for me to place a new order.
XfinityShawn
Official Employee
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2.6K Messages
10 hours ago
Click "Sign in" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversion" (Pencil and paper) icon.
In the "To:" Line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum
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