Visitor
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3 Messages
Need to cancel my service
I’m moving out of the country and need to cancel my service without making a phone call. Thank you!
Visitor
•
3 Messages
I’m moving out of the country and need to cancel my service without making a phone call. Thank you!
XfinityQuemekia
Official Employee
•
1.4K Messages
23 days ago
Safe travels on your big move out of the country! We can absolutely help you take care of your account cancellation, although we're sad to see you go @mtorelli7922. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, Direct Message Within The Forum.
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