Visitor
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1 Message
Need to cancel my service
I’m moving out of the country and need to cancel my service without making a phone call. Thank you!
Visitor
•
1 Message
I’m moving out of the country and need to cancel my service without making a phone call. Thank you!
XfinityQuemekia
Official Employee
•
1.4K Messages
1 hour ago
Safe travels on your big move out of the country! We can absolutely help you take care of your account cancellation, although we're sad to see you go @mtorelli7922. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, Direct Message Within The Forum.
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