U

Visitor

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1 Message

Tuesday, June 24th, 2025 5:11 AM

Need to cancel my internet plan

I am trying to contact your customer care via phone and through chat both is unfruitful. I am on hold for 40 min while writing this message and even chat is of no use I couldn't find a live agent. Please cancel my internet plan. and dont delay as it will cost me money

Official Employee

 • 

2.2K Messages

19 hours ago

@user_hn0ofp

Thanks for reaching out to us. We do apologize for any inconvenience. Go ahead and send me a direct message including your first and last name and complete adddresss

 

 

 

Here's the detailed steps to direct message us:

 

  • Click "Sign In" if necessary
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

 

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