Visitor
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1 Message
Need to cancel. Moved out of the country
I am requesting the immediate cancellation of my Xfinity service.
I have attempted to cancel through the Xfinity app and website, but there is no functional way for me to complete the cancellation. The system instead directs me to schedule a callback, and the available appointments are several days away. I have been unable to find any method to initiate or submit the cancellation today.
For clarity, this post constitutes my written notice to Xfinity on September 8, 2026, that I am requesting cancellation of my service effective today.
Please have an Xfinity representative respond today with a way to complete the cancellation and invite me to Direct Message so that I can securely provide my account information.
I am documenting my attempts to cancel and the dates involved. Please confirm that my cancellation request is considered received as of September 8, 2026, and that I will not be charged for service beyond the effective cancellation date simply because Xfinity’s available cancellation process requires me to wait several days for a callback.
Thank you.


XfinityChristy
Official Employee
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3K Messages
7 hours ago
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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