Visitor

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1 Message

09/08/2026 10:56 AM

Need to cancel. Moved out of the country

I am requesting the immediate cancellation of my Xfinity service.

I have attempted to cancel through the Xfinity app and website, but there is no functional way for me to complete the cancellation. The system instead directs me to schedule a callback, and the available appointments are several days away. I have been unable to find any method to initiate or submit the cancellation today.

For clarity, this post constitutes my written notice to Xfinity on September 8, 2026, that I am requesting cancellation of my service effective today.

Please have an Xfinity representative respond today with a way to complete the cancellation and invite me to Direct Message so that I can securely provide my account information.

I am documenting my attempts to cancel and the dates involved. Please confirm that my cancellation request is considered received as of September 8, 2026, and that I will not be charged for service beyond the effective cancellation date simply because Xfinity’s available cancellation process requires me to wait several days for a callback.

Thank you.

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Official Employee

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3K Messages

1 hour ago

 

user_32bxbg Hello and thank you for reaching out via our Xfinity Community Forums. I am sorry to hear you are looking to close your account but understand you can't take it with you when you move out of the country. I would be happy to review your account and assist with making the changes needed. To get started, please send a direct message with your full name and address. 
 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

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