Visitor
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1 Message
Need to cancel move request and disconnect service
Hi, I need to cancel my pending move request. I also want to disconnect my service effective March 28, 2026. Please advise on next steps.
Visitor
•
1 Message
Hi, I need to cancel my pending move request. I also want to disconnect my service effective March 28, 2026. Please advise on next steps.
XfinityJustinC
Official Employee
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2.1K Messages
3 hours ago
Hello, @rkdgusrn1 thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, I'd like to help stop the transfer. Account disconnects can be place up to 30 days out, so 3/28 would definitely be doable for getting that disconnection set up. I'll need to gather some information that we don't want in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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