Visitor
•
2 Messages
Need to cancel mobile and TV services
I haven't been able to get through the customer service line and have experienced difficulties with the line disconnecting, so I'm going to try to cancel two services here.
I need to cancel the TV service and mobile service, but keep the Internet service. I have no complaints with the Internet service, but I have literally never used my TV and despite having relayed this to Xfinity multiple times in the past, I keep getting billed for TV services. I thought about moving to mobile, but right now that's not something I want to deal with so I'm looking to cancel that as well. Xfinity recently sent me new equipment I didn't ask for. I don't even know how many devices I need to return since Xfinity has historically sent me random equipment that I have never used despite indicating I want to cancel the TV service. I generally don't want to spend time fighting with customer service about cancelling services and the price was feasible enough I let it go, but now that my bill is jumping upwards of $200 per month, that's just not sustainable. I should not be paying $200 for the Internet only.


XfinityThomasA
Official Employee
•
2.9K Messages
7 hours ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
1
0