Visitor

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2 Messages

Thursday, October 23rd, 2025

Need to cancel mobile and TV services

I haven't been able to get through the customer service line and have experienced difficulties with the line disconnecting, so I'm going to try to cancel two services here.

I need to cancel the TV service and mobile service, but keep the Internet service.  I have no complaints with the Internet service, but I have literally never used my TV and despite having relayed this to Xfinity multiple times in the past, I keep getting billed for TV services.  I thought about moving to mobile, but right now that's not something I want to deal with so I'm looking to cancel that as well.  Xfinity recently sent me new equipment I didn't ask for.  I don't even know how many devices I need to return since Xfinity has historically sent me random equipment that I have never used despite indicating I want to cancel the TV service.  I generally don't want to spend time fighting with customer service about cancelling services and the price was feasible enough I let it go, but now that my bill is jumping upwards of $200 per month, that's just not sustainable.  I should not be paying $200 for the Internet only.

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Official Employee

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2.9K Messages

7 hours ago

 

Thank you for your feedback and reaching out to us here for help, user_1q83dq. You've reached the right team. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Visitor

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2 Messages

Thank you for the quick response!  I've just sent the DM now.  Should I mark this as an accepted answer now that I have a DM going or should I wait until the issue is actually resolved?  I'm not sure how official employees prefer to handle this.  Technically, you already answered the question I put in here.

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