Need to cancel Internet service while I’m outside the US

user_0zkxxj Our Digital Care Team can help with your cancellation request. Please send us a Direct Message with your full name and service address, and we'll take a look at the account and help move things forward. It's also great that your friend can return the gateway for you. We look forward to assisting you!

 

How to Send Us a Direct Message:
 1. Click "Sign In" if necessary.
 2. Click the "Direct Messaging" icon.
 3. Click the "Start new conversation" (pencil and paper) icon.
 4. In the "To:" line, type "Xfinity Support".
 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
 6. An "Xfinity Support" graphic will replace the "To:" line.
 7. Type your message in the text area near the bottom of the window.
 8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.