Visitor
•
2 Messages
Need to cancel Internet service — moved outside the United States
Hello. I have permanently moved outside the United States and need to cancel my Xfinity Internet service.
I am no longer able to visit an Xfinity Store or complete the cancellation by phone. I would like to complete the cancellation entirely through written support.
Could an Xfinity representative please help me process the cancellation through Direct Messaging?
XfinityRichard
Official Employee
•
3.7K Messages
2 hours ago
Hello, @user_0ak26v ! I'd be happy to help with your cancellation request. Please send us a DM with your full first and last name and the service address associated with your account. Once we verify the account, we can review your options and assist you further through written support. I understand that you've permanently relocated outside the United States and are unable to visit a store or call in. Please send the requested information via DM, and we'll be glad to assist with the next steps. Thank you! 😊
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
0
0