Visitor
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1 Message
Need to cancel internet service - Living abroad / Cannot call
Hello, I need to cancel my Xfinity internet service immediately. I am currently living outside the United States and I do not have a US phone number to receive calls or SMS verification. Please reach out to me via private message so I can provide my account details securely and complete the cancellation. Thank you!
EG
Expert
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121.8K Messages
10 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemetrise
Official Employee
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538 Messages
9 hours ago
Hi there @user_2k1jhl Thank you so much for reaching out. Congratulations on your move. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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