Need to cancel home internet

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello @user_texcx0, thank you for taking the time to leave a post. Sorry to hear that you’re not happy with your services and want to remove them. We’d truly hate to lose you as a customer because we value having you with us, but we completely understand that you need to do what’s best for your home. If there’s anything we can do to make things easier or address any concerns before you disconnect, please let me know. 
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.