need to cancel appointment

I made an appointment which I now need to cancel. Trying to cancel via the web or the app just tells me "Looks like something went wrong" and the appointment remains there. I don't want to waste the service technician's time, so how can I cancel it? It's scheduled for Sunday, July 13 between 7:30am-9:00am EST

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XfinityShawn

Official Employee

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1.7K Messages

2 days ago

@jk300 My team can help you with your appointment concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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jk300

New Poster

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3 Messages

Xfinity called me to confirm the appointment, so I told them I wanted to cancel it and they did. I'm all set now.

But it should be easier for a customer to cancel an appointment.

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2 days ago

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XfinityShawn

Official Employee

•

1.7K Messages

@jk300 We are glad to hear you was able to cancel this appointment, and we do appreciate the feedback as well.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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Customer Service

jk300

need to cancel appointment

XfinityShawn

jk300

XfinityShawn

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