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user_vsa2's profile
user_vsa2
1st Topic

Visitor

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2 Messages

Monday, April 20th, 2026 12:58 AM

Need to cancel all XFINITY services

Would like to cancel all XFinity services ASAP - BEFORE I am billed again on April 23rd, 2026. Please let me know next steps. I can drop

off equipment at the Xfinity store in my neighborhood. I will be away / in meetings so do not have time to stay on a long phone call with an associate. 

Thank you,

Virginia [Edited: "Personal Information"]

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5 hours ago

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XfinityDuron

Official Employee

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676 Messages

1 day ago

Hello @user_vsa2, I hate to hear that you are looking to cancel your services. Is it ok to ask why you are looking to cancel at this time?

(edited)

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user_vsa2

Visitor

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2 Messages

I just want to cancel at this time. Thank you. 

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1 day ago

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XfinityDuron

Official Employee

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676 Messages

No worries, I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 day ago

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XfinityAlfonso

Official Employee

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2.5K Messages

5 hours ago

It's been a pleasure being able to assist with this account transition, user_vsa2, and we do hate to be losing your business after many, many years of service. We are her on the Forums if you ever have any additional questions or concerns, and hope that we can earn your business again in the future. 

 

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