Visitor

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2 Messages

Saturday, March 28th, 2026 4:04 AM

Need to cancel a scheduled move

Hi, my target move date changed and i don't see an option to cancel the scheduled service move within my account. Can someone help me? Thanks. 

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Selected Oldest First

Official Employee

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547 Messages

7 hours ago

Thanks for reaching out through our community forums, user_9i3roh! Our team can absolutely help reschedule the disconnect order! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

To send a direct message, please click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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