1 Message
need to adjust move of service date
I'm moving and have set up move of service one day ahead of schedule. I need to change that date to the correct one so that my current service doesn't shut off here while I still need it. The assistant is of absolutely no help. How do I make this happen?
Accepted Solution
XfinityRyanE
Official Employee
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1.1K Messages
2 years ago
Hello @user_400a17, thanks for reaching out for help with your transfer. Our team will be glad to help make adjustments to your move date. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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XfinityRyanE
Official Employee
•
1.1K Messages
2 years ago
We want to thank you for reaching out on the Community Forum for support with your transfer of service. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!
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