Need to add service to a second address

I have read prior forum messages regarding this issue. I currently have xfinity service at address #1, however, I would like to begin service at a second address (address #2) before we officially move out of address #1. I went through the process on the website of beginning service at address #2, and submitted the final order review. However, it never asked me when I want service to begin nor does it show up in my xfinity account as a pending order. I also did not receive any email confirming this.

I need help with this issue. Thank you.

Responses

XfinityAmandaB

Official Employee

•

2.1K Messages

3 months ago

user_a1yx9u Thank you so much for reaching out on our Xfinity Community Forums for help with your transfer of services and needing services at both locations. The online process is a same-day process so the disconnect at the old address and the setup at the new address happens at the same time. Since you need additional equipment to have services at both addresses we would have to help you! No worries at all this is a process we help with all the time. If you could send our team a direct message with your full name, the name listed on the account (if different), and the current service address and the new address including the city state and zip code, I'd be more than happy to start the process for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

0

Customer Service

user_a1yx9u

Need to add service to a second address

XfinityAmandaB

New to the Community?