Hi there! Thanks for posting about your activation concerns. We make the activation process quick and simple with our awesome XFINITY My Account app. Check out this link for all the ways to activate your equipment: https://www.xfinity.com/support/articles/how-to-activate-your-self-install-devices. Let us know if you run into any problems.
Hello, @mrblues114, thank you for letting us know you are not able to activate your box. It would be our pleasure to assist with getting the box activated. When you were getting this message were you using the Xfinity MyAccount app or website to try to activate your box?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMary
Official Employee
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271 Messages
3 years ago
@user_84146e
Hi there! Thanks for posting about your activation concerns. We make the activation process quick and simple with our awesome XFINITY My Account app. Check out this link for all the ways to activate your equipment: https://www.xfinity.com/support/articles/how-to-activate-your-self-install-devices. Let us know if you run into any problems.
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mrblues114
Visitor
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1 Message
2 years ago
Unable to enter my Xfinity account number and phone number to activate my new cable box
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