Visitor
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1 Message
Need to activate my router without the Xfinity App (my phone is no longer compatible)
I need to setup my WiFi and am not able to set up the Xfinity App on my phone. Please direct me to someone who can set up the router at my service address through phone or over chat.
Thank you.
Accepted Solution
XfinityEricB
Official Employee
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2.5K Messages
2 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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