Visitor
•
1 Message
Need to activate modem without app
Hi! I want to activate my new Xfinity modem. My phone is old and doesn’t support the app. Please help. Thank you!
Visitor
•
1 Message
Hi! I want to activate my new Xfinity modem. My phone is old and doesn’t support the app. Please help. Thank you!
XfinityJon
Official Employee
•
657 Messages
25 days ago
Good afternoon mrutyunjay_nair. I can certainly understand needing assistance if your phone won't support the app. You have reached the right place, and I will be more than happy to help. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
0
0