Visitor
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3 Messages
Need the cable to my house buried
We are still waiting for the cable to my house to be buried. Why is it so hard to get any type of response or help from Xfinity?
Visitor
•
3 Messages
We are still waiting for the cable to my house to be buried. Why is it so hard to get any type of response or help from Xfinity?
XfinityMelinda
Official Employee
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284 Messages
5 hours ago
Good evening @ndoak1! Thank you for reaching out on our Community Forum! We can understand how frustrating it would be to be waiting for an update on your cable burial request.
To help us better understand the situation, how long has it been since the temporary line was installed or since the burial request was submitted? In many cases, cable burial can take up to 14 calendar days after our technician submits the request, though timelines can vary.
You can find more information on this process in our article: https://www.xfinity.com/support/articles/underground-wiring.
Let us know how long you've been waiting, and we'll be happy to help however we can.
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