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user_rbwy5w
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3 Messages

Saturday, March 21st, 2026 2:31 PM

Need the cable buried

Cable is currently exposed above ground, need it to be buried. It's been exposed for a while now.

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2 hours ago

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EG

Expert

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116.8K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMatthew

Official Employee

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1.6K Messages

2 hours ago

Hello @user_rbwy5w We appreciate you reaching out. We can certainly help get this addressed for you. Was this line previously buried and became unburied or have we never came out to bury it yet?

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user_rbwy5w

Visitor

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3 Messages

Thanks for reaching out. It's not ever been buried before.

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2 hours ago

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XfinityMatthew

Official Employee

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1.6K Messages

@user_rbwy5w We'd be happy to get this moving for you. Please send us a direct message with your full name and the service address to get started. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 hours ago

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user_rbwy5w

Visitor

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3 Messages

Thank you! I didn't know how to do that before. Appreciate the direction.

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2 hours ago

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