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user_bz5qwp
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Monday, January 12th, 2026 6:10 PM

Need temp line run

I am getting a pool installed and the contractor told me to get a temp cable line installed.  I cannot figure out how to request this, so posting on the forum.

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7 hours ago

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XfinityBradM

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1.1K Messages

8 hours ago

Hey there, @user_bz5qwp. Congrats on getting a pool installed, we're envious of all the fun, relaxing times you have ahead! We don't have a normal path to take for requesting a temporary line install if there are no current issues. If the line does get clipped or cut and needs replaced or a new line we would follow our normal trouble call path which you can set up easily through the Xfinity app. Once the app see that there is no signal going to the house it will set you up with an appointment to get one of our awesome technicians out there to get you reconnected and can ensure the new/temp line is out of the way for the pool construction. 

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user_bz5qwp

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Getting a temp line run for a project like this is pretty typical for a cable company.  I find it hard to believe you don't do that.  I even see discussions about it on other posts in the forum, I just can't figure out where to request it.

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7 hours ago

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XfinityBradM

Official Employee

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1.1K Messages

We can reach out to our local team to see if we can get something set up for you. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.

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7 hours ago

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