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user_ljmnhw
1st Topic

2 Messages

Tuesday, September 24th, 2024 2:18 PM

Need temp line buried

I had my line cut when a company put in my new well. Xfinity came out and ran a temp line, however they have never come back to bury the temp line. I need the temp line buried. It has been running across the lawn for over a year now. 

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25 days ago

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XfinityGabriel

Official Employee

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1.8K Messages

26 days ago

 

user_ljmnhw, Hi! Thanks for reaching out to XFINITY. I can understand the importance of getting that temporary line buried. I had a similar issue where I had to get my line buried so I can relate. I am so sorry to learn that we have not buried that line for over a year now. You've come to the right support channel. We are a team of specialists with expertise in resolving cable burial concerns such as this. We can help. Are you noticing any service issues at this time?

 

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user_ljmnhw

2 Messages

No service issues at this time. I just need to get a work order to bury the temporary line. I have tried calling in and I can't find any combination of prompts to get me to a real person. If I say tech support or anything about the line they reset my modem and make me wait 15 minutes. Is there any way to quickly get in touch with a human to have this scheduled??

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25 days ago

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XfinityGabriel

Official Employee

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1.8K Messages

 

user_ljmnhw, We will be happy to help with getting this scheduled. Would you mind sending over a picture of the line in question and a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.

 

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25 days ago

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