1 Message
Need Technician
I work for a company that are legal guardians for the elderly. I need a technician to come out to one of my Client's homes and check one of their cable boxes. I cannot run tests as I'm not at their home and they do not understand how to run these tests. I need a physical person to come out and check the cable box. They are also having trouble with their phone line which those are completely dead and need to be looked at by an actual technician.
jweaver0312
Expert
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2.1K Messages
2 years ago
Moved to Customer Service for greater exposure to Employees to help get you set up with a technician appointment.
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XfinityJustinC
Official Employee
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1.2K Messages
2 years ago
Hello, @user_f94e3c. Thank you for reaching out over Xfinity Forums for assistance, you have contacted the right place for assistance with getting a technician scheduled. I know if one of my cable boxes was having issues, I would be reaching out as well.
To schedule an appointment, you would need to either be the primary user or at least manager level on the account which sounds like you may already be. This can easily be updated if needed through the awesome Xfinity App: https://www.xfinity.com/support/articles/adding-new-user-names-or-email-addresses.
If you ever don't have time to reach out to us over Xfinity Forums or our other social media platforms, the award-winning Xfinity App also has some great self-help troubleshooting options. If the App can't get the fix equipment connection, and detects issues it will look to have you schedule a technician visit.
Since I will need to gather some information to locate the account that we don't want to discuss in our public conversation, I will need for you to send a direct message:
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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