Visitor
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1 Message
Need technician visit
Our internet service was interrupted on June 7 due to a storm. Service was supposedly restored on June11 but it was not. A technician came on June 12 but could not get in the house as my wife took me to the emergency room for a seizure. Since then the phone internet started working then one tv started working and now a second tv is working. However, the primary tv continues to say it is not connected. I also signed up for a faster, less expensive internet service and assume it will require a new modem.
It is nearly impossible to connect with a human being on your web site or on the phone and the chatbot is virtually useless. What to do?
EG
Expert
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111.1K Messages
17 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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2.6K Messages
17 hours ago
Hello, @user_sjpojd I hope you and your family are now same and everyone is doing well. My team and I are here to help get your services restored. Can you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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