Visitor
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1 Message
Need Technician Appointment
My wifi is not connecting to devices across my apartment. I need a technician to come help. We have an Xfinity Wifi booster but the issue persists despite the device I want to connect to the wifi only being two rooms away. Everytime I try to talk to an agent the Xfinity AI Assistant runs me through a prompt to "troubleshoot" my wifi and restart my router with a promise to connect me with an agent if the problem persists. The problem persists and I am not put in touch with an agent to schedule an appointment. I need my internet fixed ASAP for work. Please give me a direct line to an agent to discuss my issue and schedule a technician appointment.
EG
Expert
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114.7K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySeth
Official Employee
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658 Messages
1 hour ago
Thank you for getting this moved over EG, and good day user_h5e1fs 👋 I work from home myself, so I definitely know how impactful internet issues can be when trying to work normally! Rest assured you're in the best place for help, and I'll do everything I can to help keep you online for good 👍
To confirm, the issues you're experiencing seem to be directly linked to how far your devices are from your modem in the home correct? And how far would you say the Wi-Fi booster is from the nearest part of your home you're losing connection from?
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