2 Messages
Need Technical Support
I have tried calling several times, no way to get to a person. I logged online and did the chat option. Same thing kept going in circles. My parents cable line was cut by the landscaper. I kept writing this in the chat. But I never received an option to schedule an appointment for technician.
CCGabby
Retired Employee
•
1.5K Messages
2 years ago
Hello, @user_p5fba3. Thanks for reaching our team on Forums regarding the line that's been cut at your parents house. I certainly understand the urgency and we'd be more than happy to help! Please send a DM with your full name and address to further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
CCGabby
Retired Employee
•
1.5K Messages
2 years ago
We ask that you please do not post any personal identifying information publicly as that is a direct violation of our guidelines. Please send a direct message by following the steps provided above.
0
0