Frequent Visitor
•
15 Messages
Need technical assistance
I have been having problems with my Xfinity TV. I got a message from them:
XFINITY UPDATE
We're still not getting a signal from your X1 TV box. You'll need to schedule an appointment for a technician to take a closer look. Please respond with 1 to schedule an appointment, or 2 to decline.
1 - Schedule appointment
2 - No Thanks
I responded with 1 then got nothing in return. What’s wrong with Xfinity?
EG
Expert
•
111.5K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityThomasB
Official Employee
•
2.1K Messages
3 days ago
genec123
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
0
0