Visitor
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1 Message
Need tech visit for new tv box
I need a technician visit scheduled for my Xfinity service.
I have already attempted to resolve this through the automated support system and have been unable to schedule an appointment or reach a live representative.
Please assist me directly with scheduling a technician visit. I am extremely dissatisfied with the difficulty I have experienced obtaining basic customer support despite paying approximately $340 per month for my service.
XfinityQuemekia
Official Employee
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1.4K Messages
2 hours ago
I completely understand your frustration, and I am so sorry for the hoops you've had to jump through just to get an appointment scheduled @Zyclops58.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, Direct Message Within The Forum.
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